RETURNS & REFUNDS 

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a return within 2 weeks of receiving the piece. 

 

All returns should be sent back to us in their original packaging provided and at your cost.

 

The item(s) should be returned unworn and in perfect condition. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we will offer you an exchange or a full refund.

Hair pieces, due to hygiene, cannot be returned.

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No Refunds on Sale. However you can exchange it for a different size or get a year's credit note. Garments are returned to Eki at your own expense. We recommend recorded delivery and retaining proof of postage as we do not accept responsibility for items lost in transit ​